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Tenants

Welcome Tenants!

Vertical Horizon is dedicated to the satisfaction of our residents! If you are looking for the perfect place to rent, check out our intuitive online database of rental properties. We make it easy to find somewhere to call home.

After you become one of our renters, you will have access to industry-leading service. We make it easy for you to reach us with maintenance requests, questions or other concerns. Our team will respond quickly and let you get on with your day.

Before you sign a lease with another company, come talk to us—we would love the chance to win your business!

Maintenance

Please log into your Tenant Portal to report a maintenance issue. Once logged in, you can submit a new maintenance request and view the status of any previous requests. Requests are reviewed Monday to Friday from 9am to 5pm.

If you have an emergency, please call (619) 847-3100.

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Application Process

Our rental application is completely electronic, and you can apply online for any of our vacant units. Please visit the Rental Application tab to see our current inventory. Once you have found a property you wish to apply for, click ‘View Details’ and then click ‘Apply Now’ on the rental listing. We will review your application and follow up with further instructions.

FAQs

Q: How do I apply?
You can apply online through our website. Once you have found the home you wish to apply for, click the ‘Apply Now’ button on the rental listing page. You will be prompted to pay your application fee via credit card. We will follow up with you once we have reviewed your application.

Q: How do I pay my rent?
Rent is due on the first of each month. You can mail it into us or you can pay your rent online. Please visit the ‘Pay Rent Online’ sub-tab to learn more.

Q: How do I report a maintenance issue?
Please log into your Tenant Portal to submit a maintenance request. Requests are reviewed Monday to Friday from 9am to 5pm. If you have a maintenance emergency, please call (619) 847-3100.

Q: How can I build my credit?
In addition to avoiding late fees, you can actually build your credit by paying your rent on time! By reporting your payment history to Experian RentBureau, we can help you reap the rewards of getting your rent to us by the 1st.